13 Apr 2023: CEC Waste & Cleansing Key Contacts List

Compiled by Angus Murdoch, Technical Coordinator, CEC Place Directorate: 30 March 2023.

Initial reports or enquiries

Use the website where possible. There are a range of webforms for the most common things that people want to do and that’s the best and quickest way to get to the correct team first time.

www.edinburgh.gov.uk is the council website.

The waste landing page lets you do a range of things from reporting a missed bin or request a replacement bin, to register for the garden waste collection or book a special uplift or visit to a household waste recycling centre.

The recycling landing page also has features such as what to put in each bin and our recycling sorter to look up what to do with common items you’re not sure about.

Important Guidelines

Why is waste a problem? sets out why it’s important to reduce waste and, in really simple terms, why recycling is important.

Our waste prevention page provides links to support people reduce their waste production in the first place.

Our real nappies guide provides advice to people considering alternatives to disposables;

Our home composting guide offers advice on how to get started here.

What goes in each bin links to guides, videos, and stair posters for the different services and different bins,

while getting the most from your recycling gives simple advice about common things we’re often asked about or issues we experience;

What happens to your recycling explains where our main recycling and waste streams go and what happens.

The plastics page looks to ease the confusion that exists around those materials, and be clear what you can put in our collections, It also provides advice about other plastics and the various retailer takeback schemes. The soft plastics page give specific information about the retailer takeback schemes for plastic bags and wrappers;

Note also the national recycleyourelectricals website run by the electricals industry. It has a postcode search which gives methods of recycling different items where you live.

Alternatives to website

For many people and many queries, the website is a great resource but we do recognise that some people can’t do that or don’t want to, and we also provide email and telephone contacts:

This email address is being protected from spambots. You need JavaScript enabled to view it. is the address for all Waste and Cleansing contacts. It goes to the Contact Centre, and they log enquiries and send them to the correct officer or team.

This email address is being protected from spambots. You need JavaScript enabled to view it. is the email for enquiries about litter enforcement, fly-tipping and abandoned cars. Please note that “streetenforcement” is one word - it’s slightly different from most Council email addresses in that way.

0131 608 1100 is the phone number for various environmental services (not just waste related enquiries) at the Contact Centre.

Escalated and Formal complaints

The vast majority of enquiries and informal reports and complaints are resolved first time, but sometimes problems persist. The Council also has a two-stage complaints process which lets residents make a formal, logged and reference-numbered complaint.

The contact points for this are: This email address is being protected from spambots. You need JavaScript enabled to view it. or 0131 200 2300.